2019 Agenda
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- THE DIGITAL SCHOLAR
- THE REBOOTED LIBRARIAN
- MAGICAL MARKETING
- USERS AND UX
- NEW VISIONS, NEW STRATEGIES
- DIGITAL, DIVERSE, DISRUPTED
- Workshops
- Tuesday Oct 15
- Wednesday Oct 16
Workshops
USERS AND UX
NEW VISIONS, NEW STRATEGIES
DIGITAL, DIVERSE, DISRUPTED
THE DIGITAL SCHOLAR
THE REBOOTED LIBRARIAN
MAGICAL MARKETING
10.00-17.00
Workshops
Challenge your assumptions about search and learn how to hone your searching skills to set yourself apart from non-information professionals. Artificial intelligence, algorithmic-driven search results, machine learning, mobile initiatives, voice interfaces, and innovative technologies alter how we create searches, find, and evaluate retrieved material, and teach others to be better searchers.Search tools are in a constant state of flux. Some disappear. New ones promise the almost impossible. Search engines add, change, and remove search functionality on a regular basis. This makes it difficult to keep up to date, to teach good search practice, and to remain on top of current practice.To plan for the future, we must understand the present, both in terms of search and how this plays out for our clients, students and colleagues.Search Skills Academyfocusses on the fundamental skills, the practical approaches to faster, better and more effective searching, and important and useful resources. This workshop features hands-on search exercises, with intriguing research questions and illustrative strategies, plus demonstrations and practical examples of search skills.
Marydee Ojala, Editor-in-Chief, KMWorldMary Ellen Bates, Principal, Bates Information Services, Inc.Karen Blakeman, Researcher, Trainer & Author, RBA Information Services, UK
Workshops
In libraries we spend so much time curating our content and services that sometimes we don’t put enough focus on telling people about what we do. We do so much, but how do we ensure people hear about what we offer, and understand what we do?In this hands-on workshop we’ll look at:Delegates will get a marketing campaign document template to work on in the session and then take back to their own institutions to develop.
- communication types within libraries
- segmenting your audience and tailoring messages for each group
- talking in terms of benefits rather than features
- strategies for word of mouth marketing
- marketing with video
- measuring the impact of social media
- examples of successful library marketing
- tying everything together in a strategic marketing plan
Ned Potter, Academic Liaison Librarian, University of York, UK
09.00
Keynote
Yvonne has researched and worked alongside many starts ups in the scholarly communications ecosystem. From this experience, she draws examples of how innovation and collaboration can happen across different information sectors. Yvonne encourages us all to accelerate innovation through collaboration.
Yvonne Campfens, Consultant, Campfens Management, Netherlands
10.00
Coffee in the Sponsor Showcase
10.30
USERS AND UX
How can you design an iconic customer experience that will draw in curious users? Adopting innovative approaches, such as design thinking, can help you distinguish your customers, their journeys and their needs.
Down the rabbit hole: designing an iconic user experienceJessie Tang, Research Librarian, Singapore University of Technology and Design, SingaporeJulie Sabaratnam, Founding University Librarian, Singapore University of Technology and Design, Singapore
NEW VISIONS, NEW STRATEGIES
Around the world public libraries are facing the dual challenges of competition and relevancy. This is the story of a compelling global library journey that resulted in an innovative and creative new library strategy for Dubai. The re-envisioned strategy made the way for new platforms, services and spaces that truly engage library users.
Libraries as innovation destinationsDawn La Valle, Director, Division of Library Development, Connecticut State Library, USAPeggy Cadigan, Deputy State Librarian, Innovation and Outreach, New Jersey State Library, USA
DIGITAL, DIVERSE, DISRUPTED
A New York community college library developed a visual outreach campaign to educate students on issues such as diversity, gender, inclusion, and local history. Campaigns include the poster campaign "I STAND", proclaiming support for undocumented students, and an inspirational campaign for Women's History Month featuring students and library resources. A slide show of the images will also be on display throughout the conference.
Words and images to empower studentsSusan DeMasi, Media Librarian; Professor of Library Services, Suffolk County Community College, New York, USAVictoria Pendzick, Library Media Services/College photographer, Suffolk County Community College, New York, USA
11.15
USERS AND UX
Two case studies showcasing how user research can influence strategic service design. The Mass Observation Archive set out to explore the user experience and will use its findings to develop its offerings. Bodleian Libraries uses insights into *why* students give the feedback they do to re-conceptualise physical library spaces.
Exploring the student experienceKirsty Pattrick, Mass Observation Projects Officer, Mass Observation Archive, UK
Understanding how users thinkFrankie Wilson, Head of Assessment & Secretariat, Bodleian Libraries, UK
NEW VISIONS, NEW STRATEGIES
A session exploring the future intersection of libraries and AI. What is the role of data and AI in libraries and the wider world of scholarly communications?
DIGITAL, DIVERSE, DISRUPTED
In this session we explore both how librarians are leading the way when it comes to developing digital literacy programmes for others, and how they can transform their own digital skills. In Lithuania, the library collaborated with IT colleagues to create a Moodle-based information and media literacy website. Libraryskills.io curates many learning resources created by and for the library community and aims to promote new, inventive approaches to upskilling for library staff.
Invent and create: digital skills for library staffKate Lomax, Co-founder/CEO, Artefacto, UK
A media and information literacy course on MoodleLina Becerik, Chief Librarian, Vilnius University Library, Lithuania
12.15
USERS AND UX
A session of enhanced and equitable user experiences. From ‘signing’ books for the hearing impaired, to using tech to help achieve equitable access, and creating reciprocal communication processes, hear how libraries are using cutting-edge tech to get closer to users and how they are planning to move forward.
What are we going to do with AR?Iain Robertson, Digital & Information Services Officer, South Lanarkshire Leisure & Culture, UK
Beyond the ThunderDrone - developing user experiences in the age of AIBonnie Roalsen, Library Director, Woburn Public Library, USAJohn Walsh, Assistant Director for Technology and Innovation, Woburn Public Library, USA
Virtual heritage on tourAnn Östman, Library Developer, Region Gävleborg, SwedenHenrik Harrysson, Film Consultant, Region Gävleborg, Sweden
NEW VISIONS, NEW STRATEGIES
An intelligent logistics system is significantly changing work processes at libraries in Denmark and Finland. Its algorithm provides fully automated floating collections and accurate space management. How was the system developed, and how is it impacting libraries? Driven by a desire to improve online communication with customers, a UK university library bit the bullet and invited all library staff to peer review enquiry work.
Making good better - using peer review to improve servicesLauren Vizor, Senior Information Advisor, Barrington Library, Cranfield University, UKRachel Daniels, Education and Research Support Manager, Cranfield University, UK
Machine learning in librariesHelle Lauridsen, Product Owner, Lyngsoe Systems, Denmark
DIGITAL, DIVERSE, DISRUPTED
Hear how libraries are supporting and developing digital inclusion and creativity in communities. In Sweden, public libraries are the perfect place to train the 10% of the population who are currently outside the digital society. In the UK, Hertfordshire's CreatorSpace areas showcase new tech to people of all ages, while Norfolk public libraries hosted a month-long celebration of digital creativity to address digital exclusion. A total of 58 events attracted new audiences and gave families new digital experiences.
Creator space out of the boxRichard Pecout, Senior Librarian: Information and Digital Services, Hertfordshire Libraries and Heritage Services
Bridging the gapRasmus Eriksson, Founder of Datorskolan/Tech tutor, Datorskolan, SwedenCarina Andersson, Assistant Library Director, Biblioteken i Sollentuna, SwedenSilvia Badulescu, Librarian, Österåkers Kommun, Sweden
DigiFest: igniting digital inclusion for familiesElena Judd, Community Librarian, Norfolk Library and Information Service, UK
13.15
Lunch in the Sponsor Showcase
14.30
USERS AND UX
The National Library of Scotland undertook a series of user experience research studies to inform future planning as well as to gain some experience with these techniques. At the University of Calgary, a rigorous user discovery process including booth discussions, library staff interviews, and remote unmoderated usability tests was used to guide a website redevelopment process. Both case studies explore the true value of customer intimacy.
Dipping our toes into UX researchLouise McCarron, Head of Reader Services, National Library of Scotland, UK
The impact of a library website redesign on website usageSusan Powelson, Associate University Librarian, Technology, Discovery and Digital Services, University of Calgary, Canada
NEW VISIONS, NEW STRATEGIES
Case studies and examples of libraries learning from other sectors and platforms. Libraries can learn a lot from museums, including their inspirational use of design and their ability to tackle social challenges. Leeds Beckett University Library decided to mimic online shopping experiences to make the most of its implementation of the Talis Aspire Reading list system.
Soft power: what libraries can learn from museumsKenn Bicknell, Manager, Policy Research & Library Services, Los Angeles County Metropolitan Transportation Authority, USA
Behind the scenes of an implementation: facing the fear and creating the workflow anywayNatalia Gordon, Information Services Librarian, Leeds Beckett University, UK
DIGITAL, DIVERSE, DISRUPTED
Interactive tools offer engaging opportunities. In the USA, a college empowers ESOL and inclusion students and enables others to interact with student ideas. The British Library working with the University of Lancaster and the Alan Turing Institute used the Minecraft platform to encourage young people to engage with literature in a fun and interactive way. Libraries around the world are collaborating to provide live reference services beyond their library walls.
Using AR and mobile innovation to engage inclusion studentsAmanda Bosch, Digital Pedagogy & Scholarship Librarian, Catawba College, USAEarl Givens, Library Director, Catawba College, USAScott Bosch, English Teacher, Salisbury High School, USA
Learning with Litcraft - encouraging reluctant readersStella Wisdom, Digital Curator, The British Library, UK
Reference services beyond the wallsMazen Khoury, Springshare, USA
15.30
USERS AND UX
The University of Hertfordshire is using usage and engagement analytics to review its service offer with its academic staff. The findings inform purchasing decisions and school engagement action plans, and academic staff can now analyse in depth their School's usage of print resources, reading lists, e-resources and library services. The repository team at the University of Westminster worked closely with practice-based research groups in arts and architecture to improve and redesign an organisational research repository. The result was better support for non text-based research outputs such as artefacts, exhibitions and digital or visual media, and their creators.
Collaborating with users to create a repository for practice-based researchNina Watts, Repository and Open Access Manager, University of Westminster, UK
Using library analytics to engage and plan with academic staffDavid Peacock, Content & Collections Manager, University of Hertfordshire, UK
NEW VISIONS, NEW STRATEGIES
Susana and Indira share their insights about how the business process review helped to unlock change in the ILO Library, by removing inefficiencies, resolving the root causes of operational problems and increasing the quality of services. Amy shares her data driven decisions toolkit which gives practical tools for data planning, collection analysis and service mapping.
Data-driven decisionsAmy Stubbing, Academic Engagement Lead & Author, Data Driven Decisions, University of Westminster, UK
Librarians rebooted: how the BPR approach helped unlock changeSusana Cardoso, Chief of Client Services, ILO, SwitzerlandIndira Bermudez Aguilar, ILO, Switzerland
DIGITAL, DIVERSE, DISRUPTED
The liberated library movement aims to diversify library collections and encourages participation and collaboration between library staff, academics and students. Many people are involved with the liberation work at Goldsmiths Library including students, subject librarians and academic skills lecturers. In this session Marilyn Clarke describes the work and presents filmed conversations with a number of people from the ‘Liberate our Library Working Group’ all of whom are striving towards impactful social change.
Towards the liberated library at Goldsmiths: the voices working for changeMarilyn Clarke, Head of Discovery Services, Library, Goldsmiths, University of London, UK
16.15
Tea in the Sponsor Showcase
16.45
USERS AND UX
Two case studies about improving the user experience through automation. Roche designed a bot to answer front line queries - is it a fad or is it the future? The University of Calgary undertook a large scale implementation of 16 reserve book kiosks. What were the usage patterns and how has the service model changed?
Impact of automated self-service reading kiosksSusan Powelson, Associate University Librarian, Technology, Discovery and Digital Services, University of Calgary, Canada
Chatbots in libraries: a fad or the future?Arthur Robbins, Library & Information Centre Manager, Roche Products Ltd, UK
NEW VISIONS, NEW STRATEGIES
Radical change doesn't have to be rapid. Over five years, an understaffed team at UTC doubled in size, repaired and fostered institutional relationships, and took on more responsibilities. In 2017, the Maps Reading Room at the National Library of Scotland was facing significant challenges, including moving to a smaller reading room and work area, the loss of three long serving members of staff, and the need to drastically improve its digital capability. Effective change was underpinned by involving staff in decisions that affected them, implementing a recruitment policy with a greater focus on digital skills, and introducing an exhaustive training programme in collection and digital skills.
Everything old is new again: a five year revampBrian Rogers, Director of Library IT, University of Tennessee at Chattanooga (USA)
The evolution of a reading roomCraig Statham, Maps Reading Room Manager, National Library of Scotland, UK
DIGITAL, DIVERSE, DISRUPTED
Marshall Breeding explores the impact of open source resource management and discovery systems and presents a summary of trends. Lis Parcell explores what it means to be an open practitioner, providing some pointers to sources of open educational resources (OERs) and looks at how librarians can help their communities get to grips with OERs for learning and teaching.
Open source resource management and discoveryMarshall Breeding, Independent Consultant, Library Technology Guides, USA
Open practice revisitedLis Parcell, Subject specialist (digital practice - libraries and learning resources services), Jisc, UK
17.30
Reception
09.00
Keynote
Kajal Odedra is the Executive Director of Change.org and the author of Do Something. Kajal will talk about engaging hearts and minds and the power of communities to bring about collaborative change.
Kajal Odedra, Executive Director, Change.org, UK
10.00
THE DIGITAL SCHOLAR
How can libraries meet the evolving digital preferences of their remote users? Solutions include virtual reference services, mobile-friendly collections, and virtual co-curricular events. Explore tactics for leveraging existing and emerging technology infrastructure in preparation for a virtual library of the future.
Strategies for engaging distance learnersMatthew LaBrake, Senior Director, Online Library & Technology Services, Berkeley College, USA
THE REBOOTED LIBRARIAN
Forward-thinking library professionals in the US, UK, and Australia are providing innovative STEM-related programmes and services. This session shares the very best examples of innovative library-led STEM learning.
STEM in libraries: ideas for future directionsKeliann LaConte, Fulbright Global Scholar, Independent Researcher, USA
MAGICAL MARKETING
An overview of modern marketing techniques that can be used to promote library services attractively and efficiently.
Marketing for information servicesEric Kokke, Marketing Manager, GO | School for Information, Netherlands
10.30
Coffee in the Sponsor Showcase
11.00
THE DIGITAL SCHOLAR
A session on collaborative scholarship projects. At Erasmus University in the Netherlands the library collaborates with faculty to influence curriculum design, ensuring information skills are embedded and integrated across the entire curriculum. A collaboration between the British Library and UCL provided students with real-world, digital scholarship learning experiences structured around wrangling the British Library's public domain datasets. Students were able to explore and develop technical skills such as data curation, software knowledge, archival research, report writing, project development, and collaborative working practices, as well as digital scholarship learning experiences.
The library in education - influencing curriculum designFrea Haandrikman, Faculty Liaison Librarian, Erasmus University, Netherlands
Designing impactful student learning partnershipsSara Wingate Gray, Senior Teaching Fellow, University College London, UKMahendra Mahey, The British Library, UKStella Wisdom, Digital Curator, The British Library, UK
THE REBOOTED LIBRARIAN
This expert panel will take their best shot at predicting what skills, new roles, and different opportunities will be open to us in the future, both from the perspective of the practitioner and the educator.
Denise Carter, Managing Director, DCision Consult, SwitzerlandCheryl Ann Peltier-Davis, Faculty Liaison Librarian – Social Sciences, The University of the West Indies, Trinidad and TobagoKeliann LaConte, Fulbright Global Scholar, Independent Researcher, USA
MAGICAL MARKETING
In this session we hear cool case studies of low-cost high impact library marketing initiatives that seek to engage and connect in new and clever ways. The Burlington public library in the US designed a programme to craft, record, publish and curate its own videos to promote collections and programming. The University of Worcester in the UK built a dedicated library-based Student Engagement Team with a focus on promoting student voices and embedding a sustainable culture of engagement with library services. A new framework for student engagement helps them plan engagement projects and communicate the value of the library’s work to students, service leads and the wider university community.
Story telling via social media videosSam Helmick, UX & Outreach Librarian, Burlington Public Library, USA
How do we know what works? Designing an impact framework to evaluate the role of student engagementMadalene George, Student Engagement Co-ordinator, University of Worcester, UK
12.15
THE DIGITAL SCHOLAR
The University of Sussex designed a new library service for distance learning students using digital resources, online tools, and a new VLE. In Texas, ePortfolios provide a powerful and comprehensive digital resumé for scholars and form a critical element of their digital literacy development.
Distant but close - global reach, international outlookRachel Bramley, Online Distance Learning Librarian, University of Sussex, UK
The power of ePortfoliosKimberly Moore, Librarian, Digital Literacy and 3D Design Teacher, All Saints' Episcopal School, Fort Worth, Texas, USA
THE REBOOTED LIBRARIAN
Programming, coding and digital skills are becoming increasingly valuable to a variety of library users. How can librarians, who may not have expert knowledge in these topics, support colleagues and patrons in developing these skills? The University of Sussex harnessed open source training to run Library Code Camp - self-led coding camps for staff and hands-on workshops for students. The National Library of Estonia rolled out a digital competence training programme across its organisation with training led by members of the library team.
Library Code CampAntony Groves, Learning & Teaching Librarian, University of Sussex, UK
Digital age librarianAngelica Õunapuu, Senior Specialist, National Library of Estonia, Estonia
MAGICAL MARKETING
Success stories showcase how podcasts can reach and engage reluctant or lapsed users. In Denmark, a library launched a music podcast and set out to feature members of the public in its new broadcasting – and a community manager finds new ways of placing content. At a UK school, podcasting with students improves their tech and teambuilding skills as they work together to produce their weekly ‘Booklings Chat' podcast.
Reaching out to non-usersPhilip Meisner, Head of Digital, Music, Movies and Games, Biblioteket Frederiksburg, Denmark
Podcasting from the libraryLucas Maxwell, Librarian, Glenthorne High School, UK
13.00
Lunch in the Sponsor Showcase
14.15
THE DIGITAL SCHOLAR
This session highlights the many ways libraries support and guide the research process. How do institutions involved in web archiving develop and support research services? In Norway librarians work towards open science and open data by providing holistic data management support. The International Labour Organization provides a digital repository that supports the needs of its researchers around the world.
Training in RDMGlennda Villaflor, University Librarian (Science and Technology), UiT The Arctic University of Norway
Web archives as datasetsHelena Byrne, Curator of Web Archives, The British Library, UK
Divide and conquer: how dividing our portal allowed us to highlight 100 years of historySusana Cardoso, Chief of Client Services, ILO, SwitzerlandIndira Bermudez Aguilar, ILO, Switzerland
THE REBOOTED LIBRARIAN
The search world continues to evolve. Innovations driven by machine learning, predictive analytics and other artificial intelligence technologies happen with astonishing speed. It's the responsibility of librarians to stay current with changes in search, both for teaching purposes and in our own research endeavours. Marydee and Arthur share their top takeaway tips. Innovation occurred at the University of Portsmouth Library with the development of a mobile-friendly web-based book finding tool that sends users a bitmapped image with a custom URL showing the highlighted shelving section(s) where the desired book or subject should be shelved. Responsive web design means that the images display clearly on smartphones, allowing users to carry a visual guide to finding the book or subject with them as they navigate the library.
Search innovations for innovative searchersMarydee Ojala, Editor-in-Chief, KMWorldArthur Weiss, Managing Director, AWARE, UK
Smile for the thesaurus!David Bennett, Assistant Librarian (Promotions), University of Portsmouth, UK
MAGICAL MARKETING
A session about building communities of librarians, advocating for libraries, making yourself heard online and keeping your brand fresh and authentic. The Libfocus blog and Twitter account help build connections, support the exchange of ideas, and engage in advocacy for the library community. Communities of practice and circles of kindness have helped Kim Tairi build a digital identity. This session also includes practical tips on how to make yourself heard on digital platforms.
Libfocus - a case of building a communityMartin O'Connor, Administrative Assistant, University College Cork, IrelandAlex Kouker, Subject Librarian, Dublin City University, Ireland
How to be heardAlison McNab, Academic Librarian (Research Support), University of Huddersfield, UK
Be you – digital authenticity, intersectionality and brandKim Tairi, University Librarian, Auckland University of Technology, New Zealand
15.15
Tea in the Sponsor Showcase
15.30
CLOSING KEYNOTE
Silvia Modig has been a TV and radio host, spent eight years in the Finnish parliament and is now an MEP. She is also a librarian. In this session she describes how much Finland loves its libraries, considers what lessons we can all learn from this approach, and reflects on the ILI experience.
Silvia Modig, MEP, President, Finnish Library Association, Finland