Dr. Frankie Wilson is the Head of Assessment & Secretariat at the Bodleian Libraries, University of Oxford. She provides strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques, and designing and running assessment activities. She has extensive experience in applying a wide range of assessment methodologies (qualitative, quantitative and UX) to assess the impact of library provision, effectively communicating the results, and achieving changes in service provision to improve customer satisfaction and productivity. Frankie holds a Doctorate in the field of performance measurement, quality, and culture change in academic libraries, and continues to be an active researcher as well as a practitioner. She is Chair of the Board of the International Conference on Performance Measurement in Libraries (LibPMC), and serves on the Library Assessment Conference Board.