Hear how cloud based information services, new forms of library software, virtualisation technology, augmented reality and gamification are changing library services. Gamification is beginning to have a real impact on library services, changing the way users interact with resources and services. The pioneering use of Augmented Reality (AR) is bringing special collections into the age of the app and enhancing their use by students. The availability of new technologies means libraries need to rethink how they buy new apps and develop and roll out new solutions. Libraries are using cloud computing and virtualisation technology for data storage and providing cloud based information services to patrons.

Even at a time of economic pressure, public libraries are delivering real innovation and creativity. Edinburgh’s Library and Information Service is delivering a new model for libraries across the city, based on a strategic approach which borrows from the retail sector to deliver ‘next generation library and information services’. The new Library of Birmingham, opening in summer 2013, is developing a number of innovative projects, including the MAGMA metadata project, a gaming app and collaboration with local digital SMEs. Both projects have lessons to share with librarians from all sectors.

While today’s fast-changing technology landscape can be a challenging one in which to operate, it provides many opportunities for information professionals to be innovators and collaborators within their organisations. At A.T. Kearney, the Knowledge Team re-invented its service offering to internal and external customers. The Roland G Parrish Library has undergone a virtual and physical renovation resulting in a dynamic library which has revitalised its relationship with its key stakeholders.

The library world is building web interfaces where Web 2.0 end-user interactivity and mash-up technology are combined with discovery tools. Users should be able to borrow media, participate in programme activities and be invited to share a closer relationship with their digital library. Malmö City Library in Sweden is actively working on the development of a digital library. The county of Gävleborgs län in Sweden is also heading in this direction and has plans to assure mobile access to its services and to link its web interfaces to metadata from other institutions such as archives and museums.

Library services must support researchers in an effective, just-in- time and personalised fashion. Research support is central to Maastricht University Library strategy, called ‘UML+YOU: the plus side of your library’. With the debate surrounding the Open Access (OA) publishing of publicly funded research, Joseph Kraus explores how libraries can work with scholars to encourage OA publishing and to demonstrate research impact.